- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description, and
- You can prove adequate proof of purchase, ie your original receipt.
If you cannot provide acceptable proof of purchase Ms Katt's Kustom House reserves the right to refuse a refund or exchange.
Refunds, Exchanges, and Returns will only be processed within 2 weeks (14 days) of the original purchase date,
Ms Katt's Kustom House reserves the right to assess the condition and age of returned goods prior to providing repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Any orders made via Zippay or Afterpay that are refunded will be done so minus fees incurred by Ms Katt's Kustom House.
Please note: Your original receipt is your best proof of purchase. Refunds will be issued using your original payment method. Store credits are not redeemable for cash.